Pivot Eastern - Ponte Vedra / Jacksonville, Florida For privacy-related inquiries, please contact us through the contact form on our website, or at team.pivotnow@gmail.com.

1. Overview

Pivot Eastern LLC ("Pivot Eastern," "we," "us," or "our") is committed to protecting the privacy and personal information of our clients, prospective clients, and website visitors. This Privacy Policy describes how we collect, use, store, and protect personal information in compliance with the Florida Information Protection Act, Florida Statutes § 501.171 et seq., the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq., and other applicable federal and state privacy laws.

2. Personal Information We Collect

We collect only the information necessary to provide our mentorship and wellness services, including:

Full name, email address, and telephone number Message content submitted through contact or inquiry forms Voluntary information regarding service needs, personal circumstances, and scheduling preferences Payment information processed through third-party payment platforms IP address, browser type, device information, and website usage data collected automatically through our hosting and analytics services

3. Purpose of Data Collection

Personal data is collected and processed solely for the following legitimate purposes:

Service Provision: To respond to inquiries, schedule consultations, and facilitate enrollment in mentorship or wellness programs Communication: To maintain ongoing communication regarding session scheduling, program updates, and relevant service information Business Operations: To manage client records, billing, and administrative functions essential to our services Website Operations and Analytics: To operate and improve our website, understand visitor behavior, and ensure website security Legal Compliance: To satisfy applicable state and federal recordkeeping obligations

4. Website Hosting — IONOS, Inc.

This website is hosted by IONOS, Inc. In connection with hosting and related services, IONOS may independently collect and process certain technical information, including IP addresses, server logs, and website usage data, in accordance with IONOS's own Privacy Policy, available at https://www.ionos.com/terms-gtc/terms-privacy/. We use IONOS SiteAnalytics to understand how visitors interact with our website. This service may collect anonymized data regarding page views, visitor sources, and general browsing behavior. You may opt out of analytics tracking through the cookie consent banner or privacy settings on this website.

5. Data Retention and Storage

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law. Contact information for prospective clients who do not enroll is retained for up to 12 months. Active and former client records are maintained in accordance with Florida business record retention standards under Florida Statutes § 119.021. All data is stored using industry-standard encryption and access controls.

6. Third-Party Disclosure

Pivot Eastern does not sell, rent, trade, or otherwise transfer your personal information to third parties for marketing or commercial purposes. Information may be shared only with service providers who are contractually obligated to maintain confidentiality, including website hosting and email infrastructure providers, payment processors, and scheduling and communication platforms. Information may also be disclosed to law enforcement or other authorities if required by law, court order, or valid legal process, or when necessary to protect the safety and rights of clients, staff, or others.

7. Children's Privacy

While Pivot Eastern provides services that may benefit minors, we collect personal information only from parents or legal guardians of minor clients. We do not knowingly collect personal information directly from children under the age of 13 without verified parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq. Parents or legal guardians who believe their child's information has been collected without consent may contact us to request its deletion.

8. Your Rights

Under applicable privacy laws, including Florida Statutes § 501.171, you have the right to access the personal data we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal data subject to legal retention obligations, withdraw consent for data processing at any time, object to certain types of data processing, and lodge a complaint with relevant supervisory authorities. To exercise any of these rights, please contact us through the form on our website.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and provide essential functionality. You may manage your cookie preferences through the banner displayed on your first visit or through your browser settings. Disabling certain cookies may limit website functionality.

10. Data Security

We employ commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable legal requirements. Material changes will be communicated through prominent website notification. Continued use of our services following any such changes constitutes acceptance of the updated policy.

Effective Date: May 31, 2026 - Pivot Eastern | Ponte Vedra, Florida